RETURN POLICY
14 days return policy
Must be returned in the same condition
Must be unworn or unused, with tags, and in its original packaging
Receipt or proof of purchase
If return is accepted, must request an RMA (Return Merchandise Authorization number)
which must be added to your shipping label
Items sent back without an RMA number will not be accepted
We do not accept returns on sale items as received
DAMAGES AND ISSUES
Inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right
All damages and shortages must be reported within 14 days after receipt of the merchandise
Items damaged due to customer abuse or neglect will not be considered for credit or replacement
Original packaging is required for all returns
Shipments refused or customer remorse returns are subject to a 15% restocking fee plus freight charges
All returns require prior approval from Majestic Lights and Elements
Before returning the item, please request an RMA (Return Merchandise Authorization number to be referenced on the return label
EXCHANGES
Return the merchandise ordered
Once the merchandise is accepted, make a separate purchase for the new item
REFUNDS
We will notify you once we have received and inspected your return and let you know if the refund was approved or not
If approved, you will automatically be refunded on your original payment method within 10 business days
Please remember it could take some time for your bank or credit card company to process and post the refund as well
If more than 15 business days have passed since we have approved your return, please contact Majestic Lights and Elements
For assistance, please contact us:
- Phone: 407-494-4263
- Email: Info@majesticlights.shop